About Us
The TWID brand (That's Wut I Do) invites U into a world of urban fashion and amazing style. We are a company that prides itself on being the ONLY clothing and fashion company that can speak for and represents all individuals on the planet. As long as you are breathing, it’s our belief that no matter what U are doing we recognize that U are truly doing something. Our company is focused on making sure that whatever U do, we support your pride, your excitement, your lifestyle, and all that U do. We have made a brand, that says to the world, this is what I do; our brand gives U the opportunity to brand yourself. Thank U in advance for allowing us to help to brand yourself with our apparel. We take pride in being the trailblazers of what we do; what U do. That' z Wut I Do.
Our Order Guarantee :
Quality Control From Sourcing to Delivery
At TWID even before your order is placed-our products are streamlined into a system that checks and double checks quality, from sourcing to purchasing to the delivery. Upon clicking "Buy Now," your friends at TWID spring into action and immediately begin processing your order. Our employees review the details of your order, checking for anything that might delay processing, while another speeds off to pull the inventory from our shelves. Meanwhile, an email confirmation of your order will have already arrived in your inbox.
Everything is first checked at our Distribution Center where a highly-trained inspection team evaluates your products based on strict protocols and inspection requirements. Did we get your order right? Before we begin packing, we do a thorough check to match orders correctly. Our Quality Control team then gives your product another inspection following strict protocols and requirements.
If the product meets our standards, we give it our stamp of approval. It's now ready to be shipped off to you! TWID' s packaging and delivery team run like clockwork, even if we do say so ourselves. Items are always carefully inspected for any manufacturing and design defects before they're shipped off to ensure that the item you fell in love with online is the item you receive from our courier. Our team members check order slips with the original online purchase confirmation and then review the product to make sure it checks out with the product listed.
Once your product leaves our doors, we are still here to help. TWID' s Customer Service team is always working behind the scenes to address your every need and query. We track your shipments and are available at your convenience to answer any questions, whether by live chat or through My Orders tickets (or inquire in the refunds/exchange section below). No matter the issue, we're always here to serve you. We guarantee a total 14 business day delivery time after you have placed your order.
